The New Morning Meeting
Social distance and scrubs are the new trends at the C&H morning meeting. We always gather bright and early as…
How Wearing a Mask Affects Your Skin
As the province begins to safely re-open many businesses, and more of us head back to work, the Government of…
The Eyes Have It
That is, our eyes have suddenly taken centre stage with the widespread adoption of face masks. The COVID-19 pandemic has…
Our Restart Plan: Redefining Personalized Service Amidst COVID-19
We are back, Vancouver. Our team began preparing for our return the moment we closed our doors, and the day…
Adjusting Our Satisfaction Metrics
I recently read an article about adjusting our personal metrics by comedian Paul Ollinger. In it, Ollinger compares surviving the…
Proud to be with Bonnie
Over the past few weeks, I’ve had colleagues from around the world reach out to me to remark on how…
