The Eyes Have It
That is, our eyes have suddenly taken centre stage with the widespread adoption of face masks. The COVID-19 pandemic has…
Our Restart Plan: Redefining Personalized Service Amidst COVID-19
We are back, Vancouver. Our team began preparing for our return the moment we closed our doors, and the day…
Adjusting Our Satisfaction Metrics
I recently read an article about adjusting our personal metrics by comedian Paul Ollinger. In it, Ollinger compares surviving the…
Coping tips during COVID-19
As our sense of “normal” shifts — seemingly by the day — it’s natural to be experiencing a range of emotions….
Going Remote: How Our Team Is Working Together
Tuesday was a day of many firsts — including fully remote morning team meetings! Seeing all of these smiling faces…
Your Preference Matters
When I’m designing a skincare regimen for a patient, there are two main areas of consideration that go into each…
